Zadbaj FAQ — Simple answers to all your questions, all in one place

Only one Only one zadbaj account may be opened. Creating multiple accounts risks having all accounts suspended and balances forfeited.

An NID is not required for initial registration. However, a national identity card or passport may be needed for large withdrawals or account verification (KYC). Completing KYC significantly increases your withdrawal limit.

Yes, registering with zadbaj is completely free. There are no fees or charges to open an account. A deposit is only required when you want to start playing.

Once OTP verification is complete, your zadbaj account is activated instantly — no waiting for approval. The entire process typically takes under 2 minutes.

Yes. You can request a permanent account closure by contacting zadbaj Support. This is part of our responsible gaming commitment. Please withdraw any available balance before closing your account.

To change your mobile number, please contact zadbaj live chat support. The process is even smoother for accounts that have completed KYC verification.

Too many incorrect password attempts will cause zadbaj to temporarily lock your account. Please wait 30 minutes and try again, or contact zadbaj live chat support for a quick resolution.

For security purposes, zadbaj limits simultaneous logins to the same account across multiple devices. When you log in on a new device, your previous session is automatically ended.

First, check your network connection. After 30 seconds, use the "Resend" button. If you still do not receive the SMS, contact zadbaj via live chat and verification will be completed through an alternative method.

Yes, the zadbaj Android app supports biometric (fingerprint) login. Simply log in with your password the first time, then enable biometric login from the app settings.

The minimum deposit amount at zadbaj is generally BDT 500 onwards. The maximum limit varies depending on the payment method and account type.

zadbaj currently bKash, Nagad & Rocket supported. More methods will be added in the future. Bank transfer is also available for VIP members.

Deposits at zadbaj are typically processed within 1–5 minutes. During peak hours, it may take up to 15 minutes. If more than 15 minutes have passed, please contact zadbaj Support with your transaction ID.

zadbaj does not charge any deposit fees. However, your mobile banking provider (bKash, Nagad, etc.) may apply their own transaction fees — these are set by them, not us.

If your deposit fails, first check your mobile banking app to see whether the amount was deducted. If it was, contact zadbaj support with a screenshot of the transaction and the reference number — the issue will be resolved within 24 hours.

The minimum withdrawal at zadbaj is generally BDT 1,000 onwards. The maximum withdrawal limit varies based on your KYC level and VIP rank.

Yes, for your security, zadbaj only processes withdrawals to your registered mobile number. Withdrawals to third-party accounts are not permitted.

Bonus balance cannot be withdrawn directly — you must first meet the wagering requirements. Once fulfilled, any winnings from the bonus are transferred to your main balance and can then be withdrawn.

The reason for rejection is usually communicated via email or an account notification. Common reasons include incomplete KYC, unmet bonus wagering requirements, or incorrect account details. Contact zadbaj support for more information.

zadbaj generally does not charge withdrawal fees. However, your mobile banking app may apply its own charges. VIP members enjoy free withdrawals in certain cases.

Wagering means you must bet your bonus amount a specified number of times before withdrawing. For example, if you receive a BDT 1,000 bonus with a 10x wagering requirement, you need to place a total of BDT 10,000 in bets before your winnings can be withdrawn.

Share your zadbaj referral link or code with a friend. When they sign up and make a deposit using your code, you both receive a bonus. The more you refer, the more you earn.

Any unused bonus balance is automatically cancelled upon expiry. It is best to use your bonus as soon as possible after receiving it. Bonus validity periods are typically 7–30 days.

Yes, zadbaj awards cashback bonuses to eligible members every week. Calculations are typically done on Monday, with the bonus credited to your account by Tuesday. VIP members receive cashback at a higher rate.

Most bonuses can be used across all games; however, some bonuses may be restricted to specific games or categories — such as slots only or Live Casino only. The applicable terms are listed in each bonus's details.

Yes, zadbaj's Live Casino features trained real dealers. Watch and play live in HD video streaming — enjoy the feel of a real casino from the comfort of your home.

All games at zadbaj use RNG (Random Number Generator) technology, ensuring completely fair and unbiased outcomes. Live Casino results happen in real time and are not influenced by any party.

Yes, all games at zadbaj are mobile-optimized. Whether on a browser or the app, every game runs seamlessly. We recommend downloading the Android app for the best experience.

zadbaj offers betting on cricket, football, tennis, badminton, hockey, and more — covering both international and local tournaments. Live betting (in-play wagering) is also available.

zadbaj VIP members enjoy: higher withdrawal limits, priority support, exclusive cashback, special bonuses, faster withdrawal processing, and a dedicated personal account manager.

Yes, zadbaj VIP points can be converted into cash balance at a set conversion rate. Visit the VIP page for full conversion details.

Your zadbaj VIP level may be downgraded if your account is inactive for a set period. Regular play and betting will help you maintain your VIP status. Full terms are available on the VIP page.

If you suspect that someone has accessed your zadbaj account without authorisation, change your password immediately and notify zadbaj support. We will take swift action to secure your account.

Yes, zadbaj is fully committed to responsible gaming. Features include deposit limits, session time limits, cooling-off periods, and self-exclusion. To learn more, Responsible Play page for details.

Yes, zadbaj strictly enforces an 18+ policy. Age verification is mandatory at registration. Any account found to have been opened with a false age will be permanently closed upon verification.

Never. No zadbaj staff member or support agent will ever ask for your password, OTP, or payment PIN. If anyone does, it is definitely a scam — please report it to zadbaj immediately.