Zadbaj Privacy Policy — Your information is safe with us

This Privacy Policy describes how your personal data is collected, used, stored, and protected when you use the zadbaj platform (zadbaj.pro). By using zadbaj, you are considered to have accepted this policy.

We understand how valuable your data is. That's why zadbaj was built with a privacy-first approach from day one — we collect only what's genuinely necessary, and we keep it completely secure.

Zadbaj collects only the information necessary to operate its services. We never ask for more data than we need.

We also automatically collect certain technical information, such as log files, cookies, and session data — used to improve the security and performance of the platform.

Zadbaj uses collected data only for its stated purposes. No information is used for anything else without your consent.

• To create and manage your account.
• To process deposits and withdrawals.
• To provide customer service and support.
• To detect and prevent fraud and irregularities.
• To meet legal and regulatory requirements.
• To improve platform performance and security.
• To send you promotional offers, with your consent.

Zadbaj does not share your data with third parties — though limited information may need to be shared in certain specific circumstances.

• Payment Processor: Payment providers such as bKash and Nagad receive limited information solely to process and verify transactions.
• Security Tools: Fraud detection software analyses device and behavioural data.
• Legal Authorities: Information may be disclosed in response to a court order or a lawful request from a regulatory authority.
• Game Provider: Only the minimum information required to run the game (session ID) is shared.

Zadbaj follows the highest industry standards to protect your data. Our security measures are multi-layered and updated on a regular basis.

The zadbaj website and app use cookies to enhance your experience. Cookies are small data files stored on your device.

Manage your cookie preferences through your browser settings. Disabling cookies may affect the proper functioning of certain zadbaj features.

All documents submitted through the zadbaj KYC process are stored on a dedicated secure server, kept separate from the general database. Access is restricted exclusively to authorised members of the verification team.

• KYC documents are used solely for identity verification and legal compliance purposes.
• After verification is complete, copies of original documents are no longer manually accessible.
• KYC data is never used for advertising or marketing purposes.
• Retained for 5 years after account closure, in line with regulatory requirements.

Zadbaj strictly prohibits anyone under 18 from using the platform. We never knowingly collect personal data from minors.

If we discover that a minor has registered, the account will be closed immediately and all associated data will be deleted.

As a zadbaj member, you have a number of rights over your own data. To exercise these rights, contact our support team — we will respond within 30 days.

• Right to Access: You have the right to request details of what information zadbaj holds about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Deletion: You may request the deletion of your data, subject to specific conditions.
• Right to Restrict Processing: You may request that the processing of your data be restricted in certain circumstances.
• Marketing Opt-Out: You can opt out of promotional messages at any time.

Zadbaj does not store your data indefinitely. A defined retention period is set for each type of information.

• Account data: retained for the duration the account is active + 5 years after closure.
• Transaction records: 7 years (legal requirement).
• KYC documents: retained for 5 years after account closure.
• Gaming logs: 1 year.
• Support chat: 3 years.
• Cookie data: until session ends or a maximum of 1 year.

Some of zadbaj's technical service providers — such as cloud server and cybersecurity providers — may be based outside Bangladesh. In such cases, international data protection standards are followed when transferring data.

Zadbaj ensures that third-party service providers maintain the same security standards. Their data protection obligations are enforced through contractual agreements.

Zadbaj may update this Privacy Policy from time to time. Any changes will be reflected with a new date on this page, and significant updates will be communicated by email.

Continued use of zadbaj following any changes will be considered acceptance of the updated policy. We recommend visiting this page regularly.

For any privacy-related enquiries or to exercise your data rights, please contact the zadbaj customer support team.

Zadbaj typically responds to privacy-related requests within 30 days.